Mwisi yisi yihuta yubucuruzi, ibigo byita kumurongo bigira uruhare runini mugutanga serivisi nziza kubakiriya.Nyamara, abakozi ba call center bakunze guhura ningorabahizi mugukomeza itumanaho risobanutse kubera urusaku ruhoraho.Aha niho urusaku ruhagarika urusaku ruza gukina, rutanga igisubizo cyo kuzamura ireme ryibiganiro.Muri iyi ngingo, tuzasuzuma akamaro ko kugabanya urusaku rwo gutegera urusaku kuri terefone hanyuma tuganire ku buryo bwo kuzikoresha neza.
Ingaruka yo kugabanya urusaku rwamatwi ningirakamaro kuri santere zihamagara kuko bigira ingaruka zitaziguye kumiterere yitumanaho hagati yabakiriya nabakiriya.Urusaku rwinshi rwurusaku rushobora gutera kutumvikana, gutumanaho nabi, ndetse no gucika intege kumpande zombi zirimo.Urusaku-rusibakoresha tekinoroji igezweho kugirango ushungure amajwi y'ibidukikije, bivamo ibiganiro bisobanutse kandi byibanze.Ibi bituma abakozi ba call center bakorana neza nabakiriya, biganisha ku kunezeza kwabakiriya no ku kigero cyo hejuru mugutanga imyanzuro.
Kugirango wongere inyungu zo guhagarika urusakuUmutwe, ni ngombwa kumenya kubikoresha neza.Ubwa mbere, guhuza neza na terefone ni ngombwa kugirango urusaku rwiza rugabanuke.Umutwe uraboneka mubunini butandukanye hamwe nibishobora guhinduka kugirango umenye neza kuri buri mukoresha.Guhindura na terefone kugirango bihuze neza kumutwe no gushyira mikoro hafi yumunwa bizafasha kugabanya amajwi udashaka.
Icya kabiri, urusaku-rusiba urusaku rutanga ibintu byongeweho nko guhinduranya urusaku rwinyuma mugihe cyo kuruhuka bucece, gukuraho urusaku rwinshi rutunguranye, cyangwa no kuzamura ijwi ryumukoresha.Kumenyera hamwe nibi bintu no kubikoresha neza birashobora kuzamura cyane ingaruka rusange yo kugabanya urusaku no kunoza uburambe bwikigo.
Ubwanyuma, abakozi benshi bahamagara abakozi bahitamoUbubiko bwa Bluetoothbitewe nuburyo bworoshye kandi bworoshye.Ububiko bwa Bluetooth butuma abakozi bagenda bazenguruka aho bakorera mugihe bakomeza guhuza neza nibikoresho byabo.Byongeye kandi, abantu bakwegera kuri terefone ya Bluetooth ifite ubushobozi bwiza bwo kugabanya urusaku.Iyi na terefone akenshi izana na mikoro yubatswe mu majwi, byemeza ko ijwi ryumukozi risobanutse neza ndetse no mu guhamagara urusaku rwinshi.
Byongeye kandi, na Headet ya Bluetooth akenshi itanga igihe kirekire cya bateri, bigatuma iba nziza yo gukoreshwa mugihe cyo guhamagara utitaye kubibazo byo kwishyuza kenshi.Imiterere idafite insinga ya Headet ya Bluetooth nayo ikuraho ibibazo byumugozi wacitse, bituma abakozi bibanda gusa kubiganiro byabo nabakiriya.
Mu gusoza, akamaro k'ingaruka zo kugabanya urusaku ntigishobora gusuzugurwa mu bigo byahamagaye.Iyi matwi igira uruhare runini mu kuzamura ireme ryitumanaho, kuzamura abakiriya, no kwemeza imyanzuro nyayo.Kumenya gukoresha gutegera neza, cyane cyane muburyo bukwiye no gukoresha ibintu byongeweho, birashobora kongera cyane ingaruka zo kugabanya urusaku.Hanyuma, abantu benshi mubucuruzi bwisi bahitamo na Headet ya Bluetooth ifite ubushobozi bwo kugabanya urusaku bitewe nuburyo bworoshye nibiranga umugozi.Gushora imari mu majwi yo mu rwego rwohejuru-guhagarika urusaku nta gushidikanya bizagirira akamaro abakozi bo guhamagara hamwe n’ubucuruzi kimwe, biganisha ku bikorwa byoroshye ndetse n’abakiriya bishimye.
Igihe cyo kohereza: Nzeri-14-2023
