Kwihuza hagati ya Call Centre na Headet yumwuga

Kwihuza hagati ya Call Centre na Headet yumwuga

Call center ni ishyirahamwe rya serivisi rigizwe nitsinda ryabakozi ba serivisi ahantu hamwe.Ibigo byinshi byahamagaye byibanda kuri terefone kandi bigaha abakiriya serivisi zitandukanye zo gusubiza terefone.Bakoresha mudasobwa nkigikoresho cyitumanaho kugirango bakemure ibibazo bya terefone biva mubigo nabakiriya.Kandi ibi bituma bishoboka gukemura icyarimwe umubare munini cyane wabaterefona baza icyarimwe.

Inyungu za aguhamagarashyiramo kongera abakiriya kunyurwa kandi wige igitekerezo cyabakiriya ako kanya.Uruhare rwikigo guhamagarira ni uguhuza imiyoboro yitumanaho hagati yinganda nabakiriya, gushiraho uburyo bwa serivisi bushingiye kubakiriya.Serivise yabakiriya ninzira yo guhura nabakiriya.Nuburyo bwo kumva ibyo basaba, gusubiza ibyo bakeneye, no gukemura ibibazo byabo.

Uruhare rwimbitse rwikigo guhamagarira ni ugutanga serivisi yihariye no kuzamuraikirangon'ubudahemuka bw'abakiriya, bufasha ibigo gutanga serivisi yihariye kandi itandukanye kugirango ibone inyungu ku isoko.

Call center ni ishyirahamwe rya serivisi rigizwe nitsinda ryabakozi ba serivisi ahantu hamwe.Ibigo byinshi byahamagaye byibanda kuri terefone kandi bigaha abakiriya serivisi zitandukanye zo gusubiza terefone.Bakoresha mudasobwa nkigikoresho cyitumanaho kugirango bakemure ibibazo bya terefone biva mubigo nabakiriya.Kandi ibi bituma bishoboka gukemura icyarimwe umubare munini cyane wabaterefona baza icyarimwe.

Inyungu zo guhamagara zirimo kongera abakiriya kunyurwa no kwiga igitekerezo cyabakiriya ako kanya.Uruhare rwumuhamagaro ni uguhuzaitumanahoimiyoboro hagati yinganda nabakiriya, shiraho uburyo bwa serivisi bushingiye kubakiriya. Serivise yabakiriya ninzira yo guhura nabakiriya.Nuburyo bwo kumva ibyo basaba, gusubiza ibyo bakeneye, no gukemura ibibazo byabo.

Uruhare rwimbitse rwikigo guhamagarira ni ugutanga serivise yihariye no kuzamura ikirango cyibigo nubudahemuka bwabakiriya, bifasha ibigo gutanga serivise yihariye kandi itandukanye kugirango ibone inyungu kumasoko.