Ihamagarwa ryikigo zikoresha imitwe kubwimpamvu zitandukanye zishobora kugirira akamaro ibikoresho byombi hamwe nubushobozi rusange bwaIhamagarwaIgikorwa. Dore zimwe murugero rwingenzi rutuma hamagara abakozi bashinzwe gukoresha intangarugero:
Iki gikorwa cy'amaboko kidatanga amaboko: Abayobozi bemerera abakozi bahamagaye bafite amaboko kubuntu kugirango bandike inyandiko, kubona amakuru kuri mudasobwa, cyangwa gukoresha ibindi bikoresho mugihe bavugana nabakiriya. Ibi bifasha abakozi muri benshi mubyiciro neza mugihe cyo guhamagara.
Kunoza Ergonomics: Gufata terefone ya terefone mugihe kinini birashobora gutuma umuntu atameze neza cyangwa ngo atererane mu ijosi, igitugu, ukuboko. Abayobozi bemerera abakozi gukomeza igihagararo cya ergonomic mugihe cyo guhamagarwa, kugabanya ibyago byo gukomeretsa imihangayiko.
Ihamagarwa ryiza: imitwe yashizweho hamweGuhagarika urusakuIbiranga ubufasha bwo guhagarika urusaku rwinyuma no kureba neza itumanaho hagati yumukozi numukiriya. Ibi birashobora kuganisha ku guhamagara ubuziranenge no kunyurwa nabakiriya.
Kongera umusaruro: Hamwe no gushyiraho, abakozi barashobora gufata neza kandi bagakemura ingano yo hejuru yo guhamagarwa muri shift zabo. Barashobora kandi kubona amakuru byihuse kuri mudasobwa yabo batapimbanyije kuri terefone ya terefone.
Kugenda: Bamwe mu bakozi bahamagaye bashobora gukenera kugenda mu kazi cyangwa ku biro igihe bahamagaye. Umutwe ubaha uburyo bworoshye bwo kugenda mu bwisanzure utabanje kubuzwa n'umugozi wa interineti.
Umwuga: Gukoresha umutwe ushobora kwerekana ubuhanga kubanyamwuga, kuko byerekana ko umukozi yibanze cyane kumuhamagaro kandi yiteguye gufasha. Iyemerera kandi abakozi gukomeza guhura n'amaso nabakiriya muburyo bwiza bwo guhangana.
Muri rusange, gukoresha imitwe mubigo byita harashobora gufasha kumenya imikorere yigiciro, kunoza ubuziranenge bwa serivisi zabakiriya, no kuzamura imikorere rusange ya Call Centre
Umutwe utanga inyungu nyinshi:
Bemerera abakozi bahamagaye abakozi bashiraho umwanya wa mikoro kugirango bifate amajwi yabo neza kandi ntibitegerejwe guhangayikishwa no guhinduranya.
Bemerera abakozi bahamagaye kwandika kwandika inyandiko hanyuma bandika ikibazo niba ari serivisi zumukiriya cyangwa ikigo cya tekinike kidashoboka ko narimo kugurisha
Gukoresha terefone zumuvugizi byari gutora urusaku rwinshi, niko abantu bo muri cubics kuri buri ruhande rwatwe kandi wenda, umuntu wese ugenda hafi yacu akavuga ashobora kubangamira ibiganiro byacu, nibindi.
Hamagara Ikigo gikoreshaimitweGushyikirana nabakiriya kuri terefone cyangwa binyuze mubundi buryo bwo gutumanaho, nko kuganira cyangwa videwo. Abayobozi bemerera abakozi kugira itumanaho kubuntu no guhinduranya byoroshye guhamagara, biteza imbere imikorere no kugabanya ibyago byo gukomeretsa. Byongeye kandi, imitwe ikunze kugira ibiranga urusaku, bishobora gufasha kugabanya urusaku rwinyuma no kunoza ubuziranenge rusange.
Niba ushaka umuhamagaro mwiza wo guhamagara, reba iyi:https://wwww
Igihe cyo kohereza: Jun-07-2024
