Abakozi ba Call center bakoresha na terefone kubwimpamvu zinyuranye zifatika zishobora kugirira akamaro abakozi ubwabo hamwe nubushobozi rusange bwaguhamagaraimikorere. Dore zimwe mu mpamvu zingenzi zituma abakozi ba call center bakoresha na terefone:
Igikorwa kitarimo amaboko: Headet yemerera abakozi ba call center kugira amaboko yabo kubuntu kwandika inyandiko, kubona amakuru kuri mudasobwa, cyangwa gukoresha ibindi bikoresho mugihe uvugana nabakiriya. Ibi bifasha abakozi gukora multitask neza mugihe cyo guhamagara.
Kunoza Ergonomic: Gufata terefone ya terefone igihe kirekire birashobora kugutera kubura amahwemo cyangwa kunanirwa ku ijosi, ku rutugu, no ku kuboko. Amatwi yemerera abakozi kugumana imyifatire ya ergonomic mugihe cyo guhamagarwa, bikagabanya ibyago byo gukomeretsa inshuro nyinshi.
Ubwiza bwo guhamagara bwiza: Umutwe wateguwe hamweurusakuibiranga bifasha guhagarika urusaku rwimbere no kwemeza itumanaho risobanutse hagati yumukozi n'umukiriya. Ibi birashobora kuganisha kumuhamagaro mwiza no guhaza abakiriya.
Kongera umusaruro: Hamwe numutwe, abakozi barashobora guhamagara neza kandi bagakoresha amajwi menshi yo guhamagara mugihe cyabo cyose. Barashobora kandi kubona amakuru byihuse kuri mudasobwa yabo badahambiriye kuri terefone.
Ingendo: Bamwe mubakozi bahamagara barashobora gukenera kuzenguruka aho bakorera cyangwa biro mugihe bahamagaye. Umutwe ubaha uburyo bworoshye bwo kugenda mu bwisanzure utabujijwe n'umugozi wa terefone.
Ubunyamwuga: Gukoresha na gareti birashobora kwerekana ubuhanga kubakiriya, kuko byerekana ko umukozi yibanze cyane kumuhamagaro kandi yiteguye gufasha. Iyemerera kandi abakozi gukomeza guhuza amaso nabakiriya muguhuza imbona nkubone.
Muri rusange, imikoreshereze yimitwe mu bigo byahamagaye irashobora gufasha kunoza imikorere yabakozi, kuzamura ireme rya serivisi zabakiriya, no kuzamura imikorere rusange yikigo guhamagara
Umutwe utanga inyungu nyinshi:
Bemerera abakozi ba call center gushiraho umwanya wa mikoro kugirango ifate amajwi yabo neza kandi ntibakeneye guhangayikishwa nuko ihinduka.
Bemerera abakozi ba call center kwandika inoti no kwandika ikibazo niba ari serivisi yabakiriya cyangwa ikigo cyunganira tekinike nkanjye nakoraga, andika itegeko ryo kugurisha, reba amakuru ya konte, nibindi. Niba twakoresheje terefone, twakenera kwandika ukuboko kumwe kutameze neza cyangwa gufata terefone hagati yijosi nigitugu ntibyakoroha nyuma yamasaha 8, ariko terefone ntishobora kuba mumwanya mwiza kumuntu tuvugana kugirango atwumve cyangwa natwe twumve bo.
Gukoresha terefone zivuga byafata urusaku rwose rudukikije, abantu rero muri cubicles kuruhande rwacu kandi wenda kure cyane, umuntu wese ugenda hafi yacu akavugana ashobora kutubangamira mubiganiro byacu, nibindi.
Abakozi bahamagara bakoresheUmutwekuvugana nabakiriya kuri terefone cyangwa binyuze mubundi buryo bwitumanaho, nko kuganira cyangwa videwo. Amatwi yemerera abakozi kugira itumanaho ridafite amaboko no guhinduranya byoroshye hagati yo guhamagara, bitezimbere imikorere kandi bigabanya ibyago byo gukomeretsa inshuro nyinshi. Byongeye kandi, na terefone akenshi ifite ibimenyetso byo guhagarika urusaku, bishobora gufasha kugabanya urusaku rwimbere no kuzamura ireme rusange.
Niba ushaka icyifuzo cyiza cyo guhamagara ikigo, reba iyi:https://www.inbertec.
Igihe cyo kohereza: Jun-07-2024
