Ubwoko bubiri bwaguhamagarani ihamagarwa ryinjira hamwe n’ibigo byita hanze.
Ibigo byinjira byinjira byakira abakiriya baza bashaka ubufasha, inkunga, cyangwa amakuru. Mubisanzwe bikoreshwa muri serivisi zabakiriya, inkunga ya tekiniki, cyangwa imikorere ya helpdesk. Abakozi bo mu bigo byita ku bantu bahuguwe kugira ngo bakemure ibibazo by'abakiriya, bakemure ibibazo, kandi batange ibisubizo. Ibi bibazo birashobora kuba bikubiyemo ibintu byinshi, uhereye ku byifuzo byoroshye cyane bifitanye isano n'imibare, binyuze mu bibazo bikomeye cyane bijyanye na politiki.
Ihamagarwa rishobora gushiraho serivisi ikurikirana. Amasosiyete menshi yohereza ubutumwa atanga serivise zo guhamagara kugirango abakiriya babashe kumenya aho bapakira kuri terefone. Abahagarariye ikigo bahamagara barashobora gukoresha sisitemu yisosiyete itanga ubutumwa kugirango bamenye igihe nyacyo nuburyo imiterere yabapaki kandi baha abakiriya amakuru arambuye kubyerekeye paki zabo. Byongeye kandi, abahagarariye ikigo guhamagara barashobora gufasha abakiriya gukemura ibibazo bijyanye nogutanga, nko guhindura aderesi yatanzwe cyangwa guhindura igihe cyo gutanga. Mugushiraho paki ikurikirana serivise, ibigo byita kumuhamagaro birashobora kunoza abakiriya no gutanga infashanyo nziza na serivise kubakiriya.
Kurugero, amashyirahamwe yimari menshi ubu aguhamagaraibyo bituma fagitire zishyurwa kumurongo cyangwa amafaranga yoherejwe hagati ya konti. Ubwishingizi cyangwa ibigo byishoramari bifite ibikorwa byinshi bigoye gukorwa.
Ku rundi ruhande, guhamagara hanze, guhamagara abakiriya ku mpamvu zitandukanye nko kugurisha, kwamamaza, gukora ubushakashatsi, cyangwa gukusanya. Abakozi bo mu bigo byita hanze byibanze ku kwegera abakiriya, kumenyekanisha ibicuruzwa cyangwa serivisi, gukora ubushakashatsi ku isoko, cyangwa gukusanya ubwishyu.
Ubwoko bwombi bwo guhamagara bugira uruhare runini mubikorwa byabakiriya no gushyigikirwa, ariko imikorere nintego zabo biratandukanye ukurikije imiterere yabahamagaye.
Birumvikana ko hariho ibigo byinshi byo guhamagara bikemura ibibazo nubucuruzi. Ibi nibidukikije bigoye cyane kugirango dushyigikire hamwe namakuru yingirakamaro, kandi ibikoresho bikwiye bizakenera kugenerwa gufata no kuvugurura ubumenyi bwingenzi bwo guhamagara ikigo.
Ihamagarwa rya call center nigice cyingenzi mubikorwa byoguhamagarira akazi bishobora gutanga ibintu byinshi, kuzamura imikorere numusaruro, mugihe bizamura ihumure nubuzima bwabahagarariye serivisi zabakiriya. Kubindi bisobanuro kubyerekeye gutegera, nyamuneka sura urubuga rwacu.
Igihe cyo kohereza: Kanama-09-2024
