Inama zo kugura umuhamagaro wa Call Centre

Menya ibyo ukeneye: Mbere yo kugura Ikigo cya Call, ugomba kumenya ibyo ukeneye, nkaho ukeneye amajwi menshi, bisobanutse, ihumure, nibindi.
Hitamo ubwoko bukwiye: Guhamagarwa Centre bitera muburyo butandukanye, nka monair, binaigh, na boom. Ugomba guhitamo ubwoko bukwiye bushingiye kubyo ukeneye.
Tekereza ihumure: Hamagara Ikigo gikora akenshi wambaye imitwe mugihe kirekire, bityo ihumuriza ni ngombwa cyane. Ugomba guhitamo umutwe mwiza kugirango wirinde kutamererwa kwambara igihe kirekire.

Hitamo ubwoko bukwiye: Guhamagarwa Centre kaza muburyo butandukanye, nka monair, binaigh, nintoki. Ugomba guhitamo ubwoko bukwiye bushingiye kubyo ukeneye.

Hitamo Ijwi ryiza:
Mugihe ugura igicapo cya Call Centre, ugomba kugereranya byibuze ibintu bibiri. Ubwa mbere, ugomba kugereranya ubwiza nubunini bwimiterere itandukanye yo guhamagara Terefone ya Terefone. Ibi nibyingenzi cyane kuko hamagara ikigo cyahamagara bisaba guhamagara ubuziranenge nijwi rihagije kugirango tumenye ko itumanaho ryiza hagati yabakiriya nabahagarariye. Kubwibyo, ugomba guhitamo ikirango cya terefone cyerekana neza kandi ingano irashobora guhaza ibyo ukeneye.

Noneho ugereranye ubwiza bwo kwandura amajwi nubunini bwimiterere itandukanye yo guhamagara telefone za terefone, birakenewe kandi kugereranya ubuziranenge nubunini bwimiterere yibikombe byahamagaye. Ibi kandi ni ngombwa cyane kuko abahagarariye bakeneye gushobora kumva neza ijwi ryabakiriya kugirango basobanukirwe neza ibyo umukiriya akeneye. Kubwibyo, ugomba guhitamo ikibanza cyumutwe ufite ubuziranenge kandi ingano irashobora guhaza ibyo ukeneye. Nyuma yo kugereranya ibi bintu byombi no kugereranya ibiciro, urashobora guhitamo ikirango cya centre ya Call Centre yo kugura.

Kubisanduku byo guhamagara bisaba amajwi menshi nubunini bwinshi, ugomba kubanza gutekereza gukoresha QD. Birumvikana ko igiciro cyo guhamagara Centre ni hejuru.

Twabibutsa ko mikoro ya squels igomba guhitamo bishoboka kugirango ibuze abakiriya kumva amajwi yabasanzuye kandi baha abakiriya serivisi nziza. Gerageza guhitamo umuhamagaro wa terefone ya terefone hamwe na rubber yoroshye kugirango wirinde kubabara umutwe biterwa no kwambara kirekire.