Mu isi yihuta ya serivisi zabakiriya, umuhamagaro wo guhamagara wabaye igikoresho cyingenzi kubakozi. Ibi bikoresho ntabwo binoza imikorere itumanaho gusa ahubwo binatanga umusanzu mubicuruzwa rusange no kuba mubihe byahamagaye abakozi bahamagara. Dore impamvu guhamagara ikigo cyingenzi ni ngombwa:
1.. Kongera Itumanaho ryumvikana
Hamagara Ikigo Cyimitwe cyagenewe gutanga amajwi ya Crystal-Souty, kureba niba abakozi bashobora kumva abakiriya nta kugoreka. Uru rutonde rugabanya ubwumvikane buke kandi rwemerera abakozi gusubiza neza kandi vuba.
2. Igikorwa cy'ubuntu
Hamwe no gushyiraho, abakozi barashobora kunyura mu misozi myiza. Bashobora kubona amakuru yabakiriya, kuvugurura inyandiko, cyangwa sisitemu yo kuyobora mugihe bakomeje ikiganiro. Ubu bushobozi bwubusa-butajyanye cyane buzatesha umusaruro.
3. Ihumure kumasaha menshi
Hamagara abakozi bakigo bakunze kumara amasaha kuri guhamagara, gukora ihumure. Ibikururwa bigezweho byateguwe ku buryo bwa ergonomique buturuka bwo gutwi no guhinduka kugirango bigabanye umunaniro mugihe cyagutse.
4. Ikoranabuhanga rihagarika urusaku
Mu bigo byita guhamagara, urusaku rwinyuma rushobora kuba rurangaza. Urusaku ruhagarika imitwe ihagarika amajwi yibidukikije, yemerera abakozi kwibanda gusa kubiganiro no gutanga serivisi nziza.
5. Kunoza uburambe bwabakiriya
Itumanaho risobanutse kandi rikora neza ryo guhamagara ritera uburambe bwabakiriya. Umukiriya unyuzwe arashobora kugaruka asaba abandi.
6. Kuramba no kwizerwa
Ihamagarwa rya Centre Centre ryubatswe kugirango uhangane cyane. Ubwubatsi bwabo bukomeye buremeza kwitura, kugabanya ibikenewe gusimburwa no kuzigama amafaranga mugihe kirekire.
7. Amahitamo adafite umugozi kugirango ahinduke
Umutwe utagira umugozi utanga abashinzwe umudendezo wo kuzenguruka, kugirango byoroshye kubona amikoro cyangwa gufatanya na bagenzi bawe badafite umushyitsi kumeza.
8. Kwishyira hamwe na software ya Call Centre
Imitwe myinshi ihujwe na software ya Call Center, Gushoboza ibintu nko guhamagara gufata amajwi, imikorere yikiragi, nubunini buturutse kumutwe.
Mu gusoza, guhamagara ikigo kirenze igice gusa; Ni ishoramari rikomeye mugutezimbere serivisi zabakiriya, imikoreregiti yagent, kandi muri rusange kunyurwa. Muguhitamo umutwe wiburyo, ibigo byita birashobora gukora ibidukikije bitanga umusaruro kandi bishimishije kubakozi nabakiriya.
Igihe cya nyuma: Feb-28-2025
