Ibisubizo kubibazo bisanzwe hamwe na call center ya terefone

Ihamagarwa rya call center nibikoresho byingenzi byitumanaho ryiza, ariko birashobora guhura nibibazo bihagarika akazi. Dore ibibazo bisanzwe nibisubizo byabyo:

1.Nta majwi cyangwa mabi afite amajwi meza:

Reba ihuriro: Menya neza ko na gareti yacometse neza cyangwa ihujwe na Bluetooth.
Hindura igenamiterere ry'ijwi: Menya neza ko amajwi yazamutse kuri gareti ndetse nigikoresho.
Gerageza ku kindi gikoresho: Menya niba ikibazo kiri hamwe na gareti cyangwa igikoresho cyambere.
Hindura amajwi yakira kuri aderesi ya terefone ya terefone;

2.Mikoro idakora:

Menya neza ko mikoro idacecetse: Reba buto yo kutavuga cyangwa guhinduranya.
Kugenzura igenamiterere: Emeza mikoro yatoranijwe nkigikoresho cyinjiza muri sisitemu ya sisitemu.
Sukura mikoro: Umukungugu cyangwa imyanda irashobora kubuza amajwi.
Reba niba na bouton ya terefone / terefone igendanwa kuri adapt iri mumwanya wo guhamagara ikigo.
Menya neza ko mikoro ya call center yo guhamagara iri mumwanya mwiza. Nukuvuga ko umwanya mwiza wa mikoro utambitse (hafi santimetero imwe) hagati yumunwa wawe numusaya.
Hindura amajwi ya mikoro kuri adapt cyangwa uhindure ubwoko bwa mikoro kuri adapt.

3.Ibibazo byo Guhuza (Wireless Headsets):

Ongera usubiremo bateri: Bateri nkeya irashobora gutera guhuza rimwe na rimwe.
Ongera uhuze igikoresho: Ongera usubize umurongo wa Bluetooth muburyo budasubirwaho kandi wongere uhuze.
Reba kubangamira: Wimure mubindi bikoresho bya elegitoroniki bishobora gutera guhagarika ibimenyetso.

4.Ibibazo byo guhumuriza:

Hindura igitambaro cyo kumutwe hamwe no kuryama ugutwi: Menya neza ko wirinda kumererwa neza mugihe kirekire.
Fata ikiruhuko: Kuruhuka bisanzwe birashobora kugabanya umunaniro.

5.Ibibazo biramba:

Koresha witonze: Irinde guta cyangwa gukurura insinga.
Ubike neza: Koresha ikibazo cyagenwe cyangwa ikariso kugirango wirinde kwangirika.
Mugukemura ibyo bibazo bisanzwe, abakozi ba call center barashobora gukomeza gutanga umusaruro no kwemeza itumanaho ridasubirwaho nabakiriya. Kubungabunga buri gihe no gukemura ibibazo birashobora kwongerera igihe cyo gutegera no kunoza imikorere muri rusange.