Hamagara ikigoikoreshwa nabakozi mukigo cyo guhamagara kenshi, baba ari BPO ya terefone cyangwa na terefone idafite terefone yo guhamagara, bose bakeneye kugira uburyo bwiza bwo kuyambara, naho ubundi biroroshye kwangiza amatwi.
Umuhamagaro wa call center ufite inyungu zubuzima kubakozi ba call center. Nibyoroshye gutera urutirigongo no kwangirika kwimitsi niba ufashe umuhamagaro wo guhamagara ijosi kenshi.
Umuhamagaro wa call center nigicuruzwa cyumuntu, gitanga amaboko kubuntu kandi gifasha kunoza imikorere. Byongeye, ikoreshwa rya aumwuga wumwugakuri call center mu bigo byahamagaye hamwe nu biro birashobora kugabanya cyane igihe cyo guhamagarwa kamwe, kongera umubare wabaterefona kumwanya umwe, no kunoza isura yikigo. gutegera bituma amaboko yubusa kandi yorohereza itumanaho.
Kwambara umuhamagaro wo guhamagara neza ni ngombwa kubwihumure no kumvikana mugihe cyo kuganira kuri terefone. Dore inzira zigomba gukurikira:
Hindura igitambaro cyo mumutwe: Igitambaro cyumutwe kigomba guhuza neza hejuru yumutwe wawe udakomeye cyangwa ngo urekure cyane. Hindura igitambaro cyumutwe kugirango amatwi yicare neza hejuru yamatwi yawe. Umutwe ugomba kubanza gushyirwaho hanyuma ugahindura umwanya wa clip yumutwe uko bikwiye kugirango ukandagirwe ku gihanga hejuru yamatwi aho kurwanya ugutwi.
Shyira mikoro: Mikoro igomba guhagarikwa hafi yumunwa wawe, ariko ntigukoraho. Hindura ukuboko kwa mikoro kugirango mikoro igera kuri 2cm uvuye kumunwa wawe.
Reba amajwi: Hindura amajwi kumutwe kurwego rwiza. Ugomba kuba ushobora kumva umuhamagaye neza nta majwi aranguruye cyane.
Gerageza mikoro: Mbere yo guhamagara cyangwa kwakira, gerageza mikoro kugirango urebe ko ikora neza. Urashobora kubikora wandika ubutumwa hanyuma ukayikinisha wenyine.
Ukurikije izi ntambwe, urashobora kwemeza ko wambayeguhamagara ikigoneza kandi ko ushoboye kuvugana neza nabahamagaye.
Inguni ya call center ya terefone irashobora kuzunguruka neza kuburyo ishobora guhuzwa neza hejuru yamatwi kuruhande. Microphone boom igomba kuzunguruka (nyamuneka ntuzenguruke ku gahato yubatswe aho ihagarara) kugirango igere kuri 2cm imbere yiminwa yo hepfo.
Headset ya Bluetooth Nigute Wambara?
Kwambara bluetooth ya terefone yo guhamagara ni kimwe na terefone isanzwe isanzwe, ugomba gusa kwibuka gucomeka dongle ihuza mudasobwa niba bidakenewe dongle ufungura mudasobwa n'imbaraga kumutwe hanyuma ugahuza. Mugihe ukoresheje na terefone yo guhamagara bluetooth, witondere neza na terefone kugirango urebe ko nta muvuduko ukabije uri hafi yamatwi. Kandi ingano ya terefone ya bluetooth ntigomba kuba nini cyane, urashobora gukoresha urusaku rwo guhamagara urusaku ruhagarika gutegera, rushobora kwirinda amajwi menshi yo kubabaza ugutwi. Hanyuma, uhanagura na terefone idafite umugozi wo guhamagara hamwe nigitambaro cyoroshye, cyumye, kitarimo lint.
Inbertec yiyemeje gutanga ibisubizo byiza byamajwi hamwe na serivisi yuzuye nyuma yo kugurisha. Twandikire niba ushaka kugura ikigo cyiza cyo guhamagara simusiga.
Igihe cyo kohereza: Ugushyingo-01-2024
