Niki giherekeza abakozi ba call center amanywa n'ijoro? Niki gikorana cyane nabagabo beza nabagore beza muri call center buri munsi? Niki kirinda ubuzima bwakazi bwabakozi ba serivisi? Numutwe. Nubwo bisa nkaho bidafite agaciro, gutegera bigira uruhare runini mu itumanaho hagati yabahagarariye serivisi zabakiriya n’abakiriya. Kurinda uyu mufatanyabikorwa wingenzi ni ubumenyi buri mukozi agomba kumenya.
Hano hari inama zifatika zavunaguye na Inbertec uhereye kumyaka yuburambe hamwe numutwe, kugirango ubone:
• Koresha umugozi witonze. Impamvu nyamukuru itera kwangirika kwumutwe ni ugukurura umugozi cyane aho kuwuhagarika witonze, bishobora kuganisha kumurongo muto.
Komeza gutegera neza. Ababikora benshi batanga uruhu cyangwa sponge ikingira kumutwe. Iyo abakozi bashya bifatanije, nkuko ubaha umwanya wakazi utunganijwe neza, ibuka gukoresha ibifuniko bikingira kugirango ushimishe gutegera.
• Irinde koza isakoshi ukoresheje inzoga. Nubwo ibice by'icyuma bishobora guhanagurwa n'inzoga, abahanga baraburira ko inzoga ari mbi ku bikoresho bya pulasitiki - bishobora gutuma umugozi ucika kandi bikunda gucika. Ahubwo, koresha umwenda woroshye watewe isuku ikwiye kugirango uhanagure buri gihe ibisigazwa bya maquillage, ibyuya, n ivumbi.
• Shira ibiryo kure. Irinde gukoresha gutegera mugihe urya cyangwa unywa, kandi ntuzigere ureka ngo bivangwe nibiryo!
• Ntugahambire cyane umugozi. Abantu bamwe bahitamo kuzunguruka cyane umugozi kugirango ube mwiza, ariko iri ni ikosa-rigabanya igihe cyumugozi.
• Ntugashyire umugozi hasi. Intebe zirashobora kuzunguruka ku buryo butunguranye imigozi cyangwa QD ihuza, bigatera ibyangiritse. Uburyo bukwiye: irinde gushyira imigozi hasi, wirinde gukandagira ku mpanuka, kandi ukoreshe ibikoresho byo gucunga insinga kugirango urinde umutwi nu mugozi.
• Irinde ubushyuhe bukabije. Ubushyuhe bwinshi burashobora guhindura ibice bya pulasitike, mugihe ubukonje bukabije butuma bikomera kandi bikavunika. Menya neza ko na terefone ikoreshwa kandi ikabikwa mu bushyuhe buke.
• Bika na gareti mu gikapu. Amatwi akenshi azana umufuka wabitswe kugirango ubarinde umuvuduko wogukurura, ushobora kumena umugozi cyangwa ukuboko kwa mikoro.
• Witondere witonze. Manika na gareti mugihe udakoreshejwe aho kuyijugunya mu cyuma hanyuma hafi yanke umugozi kugirango uyibone. Nubwo ari ntoya kuruta terefone, na terefone bisaba no gukora neza.
• Teza imbere ingeso nziza zo gukoresha. Irinde kunyeganyeza umugozi uhujwe cyangwa gukurura ukuboko kwa mikoro mugihe cyo guhamagara, kuko ibyo bishobora kwangiza ukuboko no kugabanya igihe cyo gutegera.
• Witondere amashanyarazi ahamye. Igihagararo kiri hose, cyane cyane mubukonje, bwumutse, cyangwa bushyushye murugo. Mugihe terefone numutwe bishobora kugira ingamba zo kurwanya static, abakozi barashobora gutwara static. Kongera ubuhehere bwo mu nzu bifasha kugabanya static, bishobora no kwangiza ibikoresho bya elegitoroniki.
• Soma igitabo witonze. Amabwiriza atanga ubuyobozi burambuye kumikoreshereze ikwiye yo gutegera kugirango yongere igihe cyayo
Igihe cyo kohereza: Nyakanga-10-2025
