Nigute nahitamo ikigo cyahamagaye?

Umuhamagaro wa Call Centre ni igice cyingenzi cyimihango igezweho. Bagenewe gutanga serivisi zifasha abakiriya, gucunga umubano wabakiriya, no gukora byinshi byitumanaho ryabakiriya. Mugihe ikoranabuhanga rikomeje guhinduka, imikorere nibiranga ibikoresho byo guhamagara bikomeje gutera imbere.
Nigute nahitamo igitambaro cyo guhamagara?
Ni ngombwa guhitamo umuhamagaro mwiza wo guhamagara kubikenewe mubucuruzi. Hano hari ibintu bimwe byingenzi muguhitamo umuhamagaro wa Call Comset:
1.bucuruzi
Ubwa mbere, ugomba kumva imitwe yawe. Suzuma ibibazo bikurikira:
- Ihamagarwa ryawe riri ringana iki?
- Ni iyihe miyoboro y'itumanaho ukeneye gukemura (terefone, imeri, imbuga nkoranyambaga, n'ibindi)?
- Ni izihe ntego za serivisi zabakiriya?
- Ni ibihe bintu ukeneye (guhamagara byikora, kumenyekana kw'amajwi, hamagara amajwi, nibindi)?
2. Kwagura
Ni ngombwa guhitamo igikoresho cyo guhamagara gishimishije. Ubucuruzi bwawe bushobora gukura no kwaguka, ukeneye rero ibikoresho bishobora guhuza nibyo ukeneye ejo hazaza. Menya neza ko ibikoresho bishobora kongeramo ibikoresho bishya, imiyoboro itumanaho, nibiranga.
3. Kwizerwa no gutuza
Ihamagarwa rya Centre iri kumutima wa serivisi zabakiriya bawe, kwizerwa rero no gushikama ni ibintu bidashobora kwirengagizwa. Hitamo ibiranze bigaragambije no gutanga imivugo kugirango urebe ko zishobora gutanga itumanaho ryiza nibikorwa bihamye. Ongera usuzume abakiriya bawe basubiramo hamwe nimanza zerekana ko zijyanye no kwizerwa kwizerwa.
4. Kwishyira hamwe
Ihamagarwa ry'ikigo gikeneye guhuzwa na sisitemu, nka software yo gucunga abakiriya, sisitemu ya imeri, hamwe nimbuga nkoranyambaga. Hitamo umutwe uhuye na sisitemu yawe iriho kandi winjize neza. Ibi bizagufasha kugera kumutwe unoze kandi uburambe bwiza bwabakiriya.
5. Ibiciro-byiza
Hanyuma, tekereza ku buryo bukomeye bwo guhamagara ikigo. Ntimutekereze gusa ikiguzi cyo kugura gusa, ariko nanone ibiciro byo gukora no gufata neza. Gereranya ibiciro, ibiranga, hamwe na serivisi zunganira baturutse kubacuruzi batandukanye kugirango bahitemo imitwe ihuye neza ningengo yimari yawe.