Nigute nahitamo guhamagara ikigo cyo guhamagara?

Umuhamagaro wa call center ni igice cyingenzi mubikorwa bigezweho. Byashizweho kugirango bitange serivisi zifasha abakiriya, gucunga umubano wabakiriya, no gukora umubare munini witumanaho ryabakiriya. Mugihe ikoranabuhanga rikomeje gutera imbere, imikorere nibiranga ibikoresho byo guhamagara bikomeje gutera imbere.
Nigute nahitamo guhamagara ikigo cyo guhamagara?
Nibyingenzi guhitamo iburyo bwo guhamagarira ikigo kugirango ukenere ubucuruzi bwawe. Dore bimwe mubintu byingenzi muguhitamo guhamagara ahamagara:
1.Ubucuruzi
Icyambere, ugomba gusobanukirwa numutwe wawe wubucuruzi. Suzuma ibibazo bikurikira:
- Ikigo cyawe cyo guhamagara kingana iki?
- Ni ubuhe buryo bwo gutumanaho ukeneye gukemura (terefone, imeri, imbuga nkoranyambaga, n'ibindi)?
- Ni izihe ntego za serivisi zabakiriya bawe?
- Ni ibihe bintu ukeneye (guhamagara byikora, kumenyekanisha amajwi, gufata amajwi, n'ibindi)?
2. Kwaguka
Ni ngombwa guhitamo igikoresho cyo guhamagarira ikigo cyagutse. Ubucuruzi bwawe bushobora gutera imbere no kwaguka, bityo ukeneye ibikoresho bishobora guhuza nibyo ukeneye ejo hazaza. Menya neza ko ibikoresho bishobora kongeramo byoroshye abakozi bashya, imiyoboro yitumanaho, nibiranga.
3. Kwizerwa no gushikama
Hamagara ya santere ya terefone iri kumutima wa serivisi zabakiriya bawe, kubwibyo kwizerwa no gutuza nibintu bidashobora kwirengagizwa. Hitamo abaguzi bemejwe hamwe na terefone kugirango umenye neza ko bashobora gutanga itumanaho ryiza kandi rikora neza. Ongera usuzume abakiriya bawe bagusubiramo nibibazo kugirango wumve ubwizerwe bwimitwe yabo.
4. Kwishyira hamwe
Ihamagarwa rya call center rigomba guhuzwa nizindi sisitemu, nka software yo gucunga imikoranire yabakiriya, sisitemu ya imeri, hamwe nimbuga nkoranyambaga. Hitamo na gareti ijyanye na sisitemu iriho kandi ihuza nta nkomyi. Ibi bizagufasha kugera kubikorwa byiza kandi byuburambe bwabakiriya.
5. Ikiguzi-cyiza
Hanyuma, suzuma ikiguzi-cyiza cyo guhamagara ikigo. Ntuzirikane gusa ikiguzi cyo kugura na terefone, ahubwo urebe n'ibikorwa byo kubungabunga no kubungabunga. Gereranya ibiciro, ibiranga, hamwe na serivise zunganira abadandaza batandukanye kugirango uhitemo na terefone ihuye neza na bije yawe.