Nyuma yimyaka yiterambere, theIhamagarwaBuhoro buhoro uba umurongo hagati yimishinga n'abakiriya, kandi ugira uruhare runini mu rwego rwo kwemeza ubudahemuka bwabakiriya no kuyobora umubano wabakiriya. Ariko, muri enterineti Imyaka, Agaciro ka Call Call Carry ntirwari kashe, kandi ntabwo byahindutse kuva mu kigo cyagenwe kugeza ku kigo cyihariye.
Ku center, abantu benshi ntibamenyerereza, ni gahunda yuzuye ya serivisi ishinzwe amakuru yimishinga ikoresha ikoranabuhanga rigezweho ryo gukorana nabakiriya. Ibigo byashizwemo ibigo byo guhamagara ubuziranenge, imikorere myinshi na serivisi zose-zizenguruka, kugirango ugere ku ntego yo kugabanya ikiguzi no kunguka byinshi.
Uyu munsihamagara ibigontibagigarukira kuri serivisi za Teremarketing, ariko bahindutse mu bigo by'abakiriya. Ntabwo aribyo gusa, muburyo bwikoranabuhanga, ikigo cyahamagaye nacyo cyararenze ibisekuru bitanu byo guhanga udushya, kandi ikigo cyatanu cyahamagajwe na call gikuru kiri mugutezimbere.
Igisekuru cya mbere cyo guhamagara Technology Ikoranabuhanga cyoroshye, hafi bihwanye na terefone ya telefone, irangwa naIgiciro gito, ishoramari rito, imikorere imwe, urwego rwo hasi rwikora, kandi rushobora gusa gutanga serivisi zintoki gusa.
Ku gisekuru cya kabiri cyitabirwa, cyatangiye gukoresha ikoranabuhanga rya mudasobwa nyinshi, nko gusangira ububiko bwa terefone, igisubizo cyihuse, nibindi, hamwe na software idasanzwe. Nyamara, ibibi ni uguhindura nabi, kuzamura bidasubirwaho, ibiciro byinjiza byinshi, hamwe nibikoresho byitumanaho na ibyuma bya mudasobwa biracyabigenga.
Ikintu cyingenzi cyingenzi cyikigo cya gatatu cyahamagaye ikigo cyahamagaye ni intangiriro yikoranabuhanga rya CTI, ituma impinduka zishimishije. Ikoranabuhanga rya CTI ryubaka ikiraro hagati y'itumanaho na mudasobwa, bigatuma bombi bahinduka amakuru yose, kandi amakuru y'abakiriya arashobora kwerekana neza muri sisitemu, kunoza cyane serivisi.
Ikigo cya kane cyahamagaye ikigo cya softswitch ushingiye kuri softswitch aho umugezi wagenzuwe na Media Stream aratandukanye. Ugereranije n'ibisekuru bitatu byabanjirije, igisekuru cya kane cyabanjirije ibyuma byo gukoresha ibyuma bikoreshwa cyane, bigabanya cyane ibiciro byo gukora no gufata neza.
Ikigo cya gatanu cyo guhamagara, kuri ubu kiri mu rugero rwo guteza imbere, ni ikigo cyita mu itumanaho na IP Ikoranabuhanga mu Itumanaho na IP nk'ikoranabuhanga nyamukuru. Binyuze mu gutangiza ikoranabuhanga mu itumanaho rya IP, umukoresha uhuza akungahaza, ntagigarukira ku buryo bwa terefone, kandi ibitekerezo n'ibiciro byo gukora byagabanutse. Itandukaniro rinini, birumvikana, ni uguhuza ijwi namakuru.
Mu myaka yashize, iterambere ryihuse ryikoranabuhanga rya interineti, kubara ibicu, ubwenge bwubukorikori nibindi bigo byihuta bizazana umwanya wo gutekereza, agaciro ka Call Call kuba maso. Irashobora guhanurwa ko mugihe kizaza, ibigo bitita bizatera imbere ugana no kwitoza no kwikuramo, kandi bizitezimbere bya mudasobwa gakondo, kandi imbaraga zabo mubikorwa byubucuruzi biragenda byiyongera.
Ihamagarwa ryimbere niterambere ryiterambere ryurukuta, urusaku rwiza ruhanagurika rurenze nta cyifuzo kirenze gutangazwa mu bihe bikomeye cyane mu bidukikije, duherutse gutangiza ikigo cyita ku bucuruziShira, C25DM, urusaku rwa mikoro ruhuriweho guhagarika, urusaku 99%.
Igihe cyohereza: Ukuboza-16-2023
