Hariho ibintu byinshi ugomba gusuzuma muguhitamo na terefone yo guhamagara. Igishushanyo, kuramba, ubushobozi bwo guhagarika urusaku no guhuza ni bike mubitekerezo ukeneye gukora.
1. Humura kandi neza
Abakozi ba call center bakunze kwambara na terefone kumasaha menshi. Kurenza ugutwi cyangwa kumatwi byashushanyijeho ugutwi kwamatwi bigabanya umunaniro. Moderi yoroheje ifite imitwe ihindagurika itanga umutekano muke udateye ikibazo.
2.Gushushanya
Igikoresho cyateguwe neza kigomba kugira tekinoroji yijwi igezweho, ibintu bishya byoroha gushiraho, gukoresha no kuzamura - kimwe no kureba ubwenge no kumva neza.
Hariho ubwoko bwinshi bwimitwe - kuva kumurongo umwe na kabiri yo gutwi kugezahejuru y'umutwecyangwa inyuma yamatwi. BenshiguhamagaraKoresha impeta ebyiri kugirango umenye neza amajwi meza kubakoresha no guhamagara.
Shakisha abacuruzi bafite amahitamo yagutse yuburyo bwo guhitamo.
3. Ijwi ryiza
Urusaku-rusiba ibintu nibyingenzi kugirango uhagarike urusaku rwinyuma, rwemeza amajwi ya crisp kubakozi ndetse nabakiriya. Shakisha umurongo mugari wamajwi kugirango wongere ijwi ryumvikana.
4. Amahitamo yo guhuza
Wireless na headet itanga kugenda ariko bisaba gucunga bateri. Wired USB cyangwa 3.5mm ya jack ya terefone itanga ubwizerwe nta kwishyuza. Hitamo ukurikije uburyo bwo guhamagara ikigo cyawe.
5. Kuramba
ubuziranenge no kuramba nabyo ni ngombwa kwitabwaho. Amatwi ashobora kumeneka cyangwa kwangirika bigabanya imikorere ya call center, byongera gucika intege mubakozi kandi birashobora kubahenze kubisimbuza.
HitamoUmutwehamwe nubwubatsi bukomeye, nkuko bihanganira kwambara buri munsi. Intsinga zishobora gusimburwa cyangwa gusimburwa nugutwi kwamatwi byongerera ibicuruzwa igihe cyo kubaho.
6.Ubuziranenge bwa mikoro
Mic yoroheje, urusaku-rusiba micrike iteza amajwi mugihe ugabanya amajwi adukikije. Boom mikoro hamwe nibishobora guhinduka byongera ukuri.
7. Guhuza
Menya neza ko na gareti ikora nta nkomyi hamwe na software yawe yo guhamagara, sisitemu ya terefone, cyangwa terefone (urugero, Zoom, Amakipe ya Microsoft).
8. Ingengo yimari
Kuringaniza igiciro hamwe nibiranga. Gushora mumatwi meza bigabanya igihe kirekire cyo gusimbuza kandi bizamura umusaruro wabakozi.
9.Ibigo byinshi byo guhamagara biherereye mubiro bikinguye kandi birashobora kuba byuzuye kandi byuzuye urusaku.
Urusaku rwinyuma rushobora kongera igihe cyo guhamagara, kurangaza abakozi bawe no guhagarika ibiganiro byingenzi bagirana nabahamagaye nabakiriya.
Tekinoroji yo guhagarika urusaku igabanya neza urusaku rw’ibidukikije, bituma abakoresha bumva amakuru meza muri muzika - cyane cyane afite akamaro mu bidukikije.
Niyo mpamvu guhagarika urusaku ari ngombwa muguhitamo gutegera.
Mugusuzuma ibi bintu, ibigo byita kumuhamagaro birashobora guha ibikoresho amakipe yabo yizewe, yimikorere-yimikorere yo hejuru itezimbere imikoranire yabakiriya no gukora neza kubakozi.
Igihe cyo kohereza: Jun-06-2025
