Ihamagarwa rya call center ni ibikoresho byingenzi kubanyamwuga muri serivisi zabakiriya, gucuruza itumanaho, nizindi nshingano zishingiye ku itumanaho. Kugirango ibyo bikoresho byujuje ubuziranenge bwinganda kubwiza, umutekano, no guhuza, bagomba guhabwa ibyemezo bitandukanye. Hano haribyemezo byingenzi bisabwa kugirango uhamagare ahamagara:
1. Icyemezo cya Bluetooth
Kuriumugozi wo guhamagara utagira umugoziIcyemezo cya Bluetooth ni ngombwa. Iki cyemezo cyemeza ko igikoresho cyujuje ibipimo byashyizweho nitsinda ryihariye rya Bluetooth (SIG). Iremeza imikoranire hamwe nibindi bikoresho bifasha Bluetooth, guhuza bihamye, no kubahiriza ibipimo ngenderwaho.
2. Icyemezo cya FCC (Komisiyo ishinzwe itumanaho)
Muri Amerika,guhamagara ikigoigomba kubahiriza amabwiriza ya FCC. Iki cyemezo cyemeza ko igikoresho kitabangamiye ibindi bikoresho bya elegitoroniki kandi gikora mugihe cyagenwe cyagenwe. Nibyingenzi kumatwi ya insinga na simsiz bigurishwa muri Amerika
3. Ikimenyetso cya CE (Conformité Européenne)
Ku matwi yagurishijwe mu Muryango w’ubumwe bw’ibihugu by’Uburayi, birasabwa ikimenyetso cya CE. Iki cyemezo cyerekana ko ibicuruzwa byujuje ubuziranenge bw’ibihugu by’Uburayi, ubuzima, n’ibidukikije. Ikubiyemo ibintu nka electromagnetic ihuza (EMC) hamwe na radiyo yumuriro (RF).
4. Gukurikiza RoHS (Kubuza Ibintu Byangiza)
Icyemezo cya RoHS cyemeza ko na gareti idafite ibikoresho byangiza nka gurş, mercure, na kadmium. Ibi ni ingenzi cyane cyane ku mutekano w’ibidukikije no kubahiriza amabwiriza muri EU no mu tundi turere.
5. Ibipimo bya ISO (Umuryango mpuzamahanga ushinzwe ubuziranenge)
Ihamagarwa rya call center rishobora kandi gukenera kubahiriza ISO, nka ISO 9001 (gucunga neza) na ISO 14001 (gucunga ibidukikije). Izi mpamyabumenyi zerekana ubwitange bwabayikoze kubwiza no kuramba.
6. Kumva ibyemezo byumutekano
Kurinda abakoresha kwangirika kwumva, na terefone igomba kubahiriza ibipimo byumutekano wo kumva. Kurugero, ibipimo bya EN 50332 muburayi byemeza ko umuvuduko wijwi uri mumipaka itekanye. Mu buryo nk'ubwo, amabwiriza ya OSHA (Occupational Safety and Health Administration) muri Amerika akemura ibibazo byo kumva aho bakorera.
7. Impamyabumenyi yihariye yigihugu
Ukurikije isoko, hashobora gukenerwa izindi mpamyabumenyi. Kurugero, mubushinwa, CCC (Impamyabumenyi Yubushinwa) ni itegeko, mugihe mubuyapani, hasabwa ikimenyetso cya PSE (Ibicuruzwa byumutekano wibikoresho byamashanyarazi nibikoresho).
8.WEEE Icyemezo: Kwemeza ko Ibidukikije byashinzwe muri Electronics
Icyemezo cy’amashanyarazi n’ibikoresho bya elegitoronike (WEEE) nicyemezo gikomeye cyubahirizwa kubakora nogukwirakwiza ibikoresho bya elegitoroniki n’amashanyarazi, harimo na terefone yo guhamagara. Iki cyemezo kiri mu Mabwiriza ya WEEE, amabwiriza y’ubumwe bw’ibihugu by’i Burayi agamije kugabanya ingaruka z’ibidukikije by’imyanda ya elegitoroniki.
Impamyabumenyi zo guhamagara ikigo ni ngombwa kugirango harebwe ubuziranenge bwibicuruzwa, umutekano, no kubahiriza ibipimo byisi. Ababikora bagomba kugendagenda ahantu nyaburanga hagomba gukenerwa ibisabwa kugirango amasoko atandukanye akenewe. Kubucuruzi n’abaguzi, guhitamo gutegera byemeza kwizerwa, guhuza, no kubahiriza imikorere myiza yinganda. Mugihe icyifuzo cyibikoresho byitumanaho bigezweho byiyongera, izi mpamyabumenyi zizakomeza kugira uruhare runini mugushiraho ejo hazaza h’ikoranabuhanga rya call center.
Inbertec: Kwemeza ko Headets yawe yujuje ibyemezo byose bisabwa
Inbertec numufatanyabikorwa wizewe kubakora nubucuruzi bashaka kumenya ibicuruzwa byabo, harimo na terefone yo guhamagara, kubahiriza ibyemezo byingenzi nka WEEE, RoHS, FCC, CE, nibindi. Hamwe n'ubuhanga mu kubahiriza amabwiriza no kugerageza, Inbertec itanga serivisi zuzuye zifasha ibicuruzwa byawe kuzuza ibipimo byisi no kubona isoko.
Igihe cyo kohereza: Apr-03-2025
