Abakozi ba call center bambaye neza, bicara neza, bambara na terefone kandi bavuga buhoro. Bakora buri munsi hamwe na terefone yo guhamagara kugirango bavugane nabakiriya. Ariko, kuri aba bantu, usibye ubukana bwinshi bwakazi gakomeye no guhangayika, mubyukuri hariho ikindi kibazo cyakazi cyihishe. Kuberako ugutwi kwabo kwumva urusaku igihe kirekire bishobora kwangiza ubuzima.
Nibihe bipimo byisi yose yo kugenzura urusaku aumwuga wumwugaahamagara? Noneho reka tubimenye!
Mubyukuri, urebye umwihariko wumwuga wo guhamagarira ikigo, haribisabwa bisanzwe bigenzurwa no kugenzura ibipimo byurusaku no gucunga terefone yo guhamagara kwisi yose.
Muri Reta zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe zunzubumwe za Reta zunzubumwe za Reta zunzubumwe za Reta zunzubumwe zubuzima. Munsi yikigereranyo cyurusaku rwa decibel 90, ntarengwa yo gukora ni amasaha 8. Mugihe cy'urusaku ruri hagati ya 85 na 90 ya décibel mu masaha 8, abakozi bagomba kwipimisha buri mwaka.
Mu Bushinwa, ubuziranenge bw’isuku GBZ 1-2002 hagamijwe gushushanya inganda z’inganda ziteganya ko isuku y’urwego rw’amajwi y’urusaku rwinshi ari 140 dB ku kazi, kandi umubare w’impiswi ugaragara ni 100 ku munsi w’akazi. Kuri 130 dB, umubare wimibare yo guhura kumunsi wakazi ni 1000. Kuri 120 dB, umubare wimibare yo guhuza ni 1000 kumunsi wakazi. Urusaku ruhoraho ntirurenga décibel 115 kumurimo.
Hamagara ikigo cyo gutegera kirashoborakurinda kumvamu buryo bukurikira:
1.Gucunga amajwi: Ihamagarwa rya centre ya terefone mubisanzwe ifite uburyo bwo kugenzura amajwi agufasha kugenzura amajwi no kwirinda kwangiza amajwi yawe kubera amajwi arenze urugero.
2.Urusaku rw’urusaku: Ububiko bwo guhamagara hagati yubusanzwe bufite ibimenyetso byo gutandukanya urusaku bishobora guhagarika urusaku rwo hanze, bikagufasha kumva undi muntu neza utiriwe uzamura ijwi ryawe, bityo bikagabanya kwangirika kwumva.
3.Uburambe bwo Kwambara Byoroshye: Headet ya call center isanzwe ifite uburambe bwo kwambara neza, bushobora kugabanya umuvuduko numunaniro kumatwi biterwa no kwambara igihe kirekire bityo bikagabanya kwangirika kwumva.
4.Wambare na terefone zirinda kumva, zishobora kurinda kumva kwawe kugabanya amajwi no kuyungurura urusaku kugirango wirinde kwangirika guterwa no gukoresha igihe kirekire.
Hamagara ikigoirashobora kugufasha kurinda kumva, ariko biracyakenewe kugenzura amajwi no gufata ikiruhuko mugihe gikwiye kugirango wirinde kwangirika kwumva.
Igihe cyo kohereza: Ugushyingo-15-2024
