Tekinoroji nyinshi zo guhamagara zifite impinduka zoroshye. Hanze, igikoresho cyingenzi kubakozi ba serivise zita kubakiriya ba serivise (guhamagarira ikigo cyo guhamagara) ntabwo cyahindutse cyane. None, ni izihe nyungu zisabwa kugirango iterambere ryahamagara kuri terefone?
1.Theguhagarika urusakuIngaruka zo guhamagara ikigo
Muri iki gihe, igipimo cy’ibigo byahamagaye ni kinini kuruta mbere, kandi abakozi babarirwa mu magana cyangwa ibihumbi n’ibihumbi bashobora gukorera mu nyubako imwe ndetse no mu biro bimwe. Urusaku rwinyuma ruzahungabanya abakozi nabakiriya. Urusaku rugezweho rusiba gutegera kuri call center rufite tekinoroji yo guhagarika urusaku, rukenewe muburyo bwiza bwo guhamagara no gukomeza guhaza abakiriya.
Inbertec iherutse kugira ikigo gishya cyo guhamagara cyitwa Cetus cyatangijwe, hamwe nibikoresho bisumba byose, mikoro yo kugabanya urusaku hamwe na stilish outlook hamwe nigishushanyo, gishobora gukuraho urusaku rwimbere no kuzamura amajwi. Kandi umuyoboro mugari urashobora gutanga imikorere yumvikana neza.
2.Kumva kurinda abavuga kugirango birinde kwangirika kwumva
Hariho abantu bake bari bazi ko gukomeretsa urusaku ari ibibazo bisanzwe abakozi ba serivisi zabakiriya bahuye nabyo. Nanone, ibikorwa bisubiramo bitera ibikomere. Bizabaho mugihe abakozi ba serivise yabakiriya bahuye n urusaku rwinshi-decibel binyuze murihamagara kuri terefone.
Centre zo guhamagara ntizishobora guhanura ingano yabakiriya (abantu bamwe ntibazi amajwi yabo iyo bavuga cyangwa bavuza induru). Kugeza ubu, na terefone yo guhamagara itagikoreshwa igomba kugabanya amajwi yatanzwe n'abakozi ba serivisi.
Umutwi wa Inbertec ufite igishushanyo mbonera cyoroheje kandi cyoroshye cyo mu rwego rwo hejuru cyiza cya poroteyine y’uruhu rwo mu matwi, gishobora gutuma umunsi wose uhumurizwa. Yubahiriza amahame mpuzamahanga y’umutekano w’urusaku kandi ifasha gukora ahantu heza ho gukorera kandi heza.
3.Ibyoroshye guhindura akazi
Kubera Covid19, abantu bitondera cyane isuku muri leta no mubiro. Ku bakozi bakorera muri call center bafite umuvuduko mwinshi kandi uhangayitse, akazi gakwiye kwitabwaho kubuzima bwabo. Kurugero, kugira gutegera kwabo, kuba byoroshye guhuza na terefone ya IP cyangwa sisitemu. Inbertec yitangiye guteza imbere insinga nyinshi na adapt kugirango ikoreshwe neza kandi yoroshye.Ibikoresho nkaQD kuri USBcyangwa RJ,Y insinga zamahugurwahamwekugenzura, hamwe ninsinga rusange nubufasha bukomeye kubwihuse kandi busobanutse bwo guhindura akazi.
Headset ifite uruhare runini cyane muri call center, hamwe na tekinoroji igezweho ikoreshwa, ibikoresho bisumba byose, ihumure ntagereranywa hamwe nubuvuzi, Inbertec numuhanga wizewe kuri ibi nta gushidikanya.
Igihe cyo kohereza: Nyakanga-13-2022
